Frequently Asked Questions

I’ve never been in counseling before, what is it like?Go back to the questions

At Eugene Therapy, the therapy experience is what you make of it. Our qualified therapists do not have hidden agendas. We spend time getting to know you and your situation so that we may best understand how it is that we can help you achieve your goals. Therapy is seen as a collaborative process between the client as the expert in their own lives and the therapist as an expert in facilitating change.

Therapy and counseling were historically called talk therapy. Therapy is based on communication providing an opportunity to develop awareness of problematic cognitions (thoughts) and behaviors so that you may learn new skills to respond more effectively to stress.

Confidentiality is of paramount importance to foster a safe, healing environment. Sometimes, just having a 'safe place to talk' is all a person needs. In therapy, you and your therapist work to discover patterns of thoughts, behaviors, and feelings that may be contributing to your feeling 'stuck'. We will then work to uncover hidden strengths and develop new, more helpful patterns that reinforce the individual goals that brought you to therapy.

As counselors and therapists, we focus on providing both support and direct feedback about what we observe in our therapeutic relationship. If you would like to know more about how counseling works, email or call our office at: or 541-868-2004

How will this be different from past counseling experiences?Go back to the questions

Research has shown that one of the best predictors of success in counseling is the relationship between the therapist and the client. Nothing is more important than feeling safe and understood. Counseling is unlikely to be helpful unless you connect with your therapist on this level. All the experience and training in the world can't overcome the importance of connection. While we've chosen our practitioners for their skill and expertise we've also chosen them for their authenticity and likability.

Your lack of success with prior counseling may also have been related to the expectations you had versus the experience you got. It is extremely important to discuss your expectations for counseling with your therapist early on and be honest with him/her about whether or not you feel as though your expectations are being met as the process develops.

Another explanation may be that your level of readiness to change has increased or changed since your prior counseling experience. As previously stated, no matter how much education or experience your therapist had, if you are not ready to change a particular part of your life, the therapist can’t do it for you. The therapists at Eugene Therapy, however, have had training and/or received supervision about Motivational Interviewing techniques, an approach which has demonstrated effectiveness in helping clients resolve their ambivalence about changing.

Learn more about how our therapists can help.

What if my partner is unwilling to come to counseling?Go back to the questions

It IS possible to save your relationship even if your partner is not willing to come to therapy. Ultimately the way to change any relationship is to start with oneself. If one person in the relationship changes, the other has no other choice but to change in response. Often, such change benefits relationships.

Additionally, one of the treatment goals for individual counseling can be to motivate your significant other to attend counseling. Part of the sessions can be devoted to exploring your partner’s hesitation, as you’ve experienced it, and problem-solve ways to effectively communicate your desire for him/her to come to counseling.

Learn more about how you can enhance your relationship through counseling.

Is relationship counseling only for married couples?Go back to the questions

Absolutely not. Any distant or conflictual relationship can benefit from relationship counseling. Our therapists have worked to help restore trust and intimacy in the following relationships:

  • Parent and (adult or adolescent) child
  • Heterosexual marriages/partnerships
  • Lesbian and gay marriages and relationships
  • Siblings
  • Boyfriend and girlfriend
  • Fiances
  • Friendships
  • Business partners
  • Even multiple families

Learn more about how you can enhance your relationship through counseling.

Will anyone know I am attending therapy? Go back to the questions

No, not unless you have told someone or have authorized us in writing to release information. Confidentiality is a cornerstone of safe, effective mental health treatment. If you are 18 years old or over, we cannot and will not reveal to anyone what you have discussed, or even the fact that you are in treatment without your permission unless you sign a written authorization form that meets certain legal standards. Our clinicians have an ethical duty to assure clients of privacy and confidentiality. There are however, five exceptions to the privacy standard that include:

  1. Reporting suspected child or elder abuse;
  2. Reporting imminent danger to client or others;
  3. Reporting information required in court proceedings;
  4. Providing information concerning case consultation or supervision
  5. Defending against claims brought by a client.

Your therapist will explain more about confidentiality in your first therapeutic meeting.

Do you accept insurance?Go back to the questions

Yes. We currently accept the following insurance (and some others). Typically, you pay your co-pay and we bill your insurance company for you:

  • Pacificsource (not OHP Pacificsource)
  • Regence BCBS
  • Cigna
  • Moda
  • HMA
  • Meritain (PeaceHealth employees)
  • Aetna
  • Beacon Health
  • Bridgespan
  • OON Providence/United Behav Health (PEBB plans only)
  • HealthNet/MHN
  • First Choice
  • Samaritan
  • and others call to check 541-868-2004

We currently do NOT accept Medicare or OHP. If you have either Medicare or OHP, our graduate interns can treat you for as little as $25 session and our licensed clinicians can treat you for as little as $100 per session.

Certain providers only. Call us to confirm 541-868-2004.

We also accept self-pay clients who are concerned about privacy related to insurance company involvement in treatment. For those clients that do not have insurance AND have a limited ability to self-pay, we provide reduced fee sessions (on request). We are happy to bill your insurance or provide receipts for you to bill on your own or for a health savings account (HSA/FSA).

In addition, we have a pre-licensed professional who holds a Master's in Couples & Family Therapy who sees clients on a sliding scale from $60 to $100 based on need as well as supervised Graduate Interns from the University of Oregon's Couples & Family Therapy program who see clients on a sliding scale from $25 to $65 based on need.

Do you have low-fee options?Go back to the questions

Yes! We offer three ranges of counseling services (we do not offer discounted psychiatric services).

(1) Our licensed therapists accept insurance and also accept private pay clients for a session rate of $100 to $300 based on need. (If you have insurance coverage, you likely only have to pay a small co-pay).

(2) Our private pay therapists are great if you're interested in seeing someone without the hassle of having to use your insurance. They are pre-licensed/working on clinical hours towards licensure and have completed their training as Couples & Family Therapists. They charge a sliding scale fee of $60 to $100 based on need.

(3) We also have graduate students who are supervised by licensed staff clinicians and whose fees for therapy range from $25 to $60 based on need.

For clients with limited ability to pay or no insurance coverage, we recommend options (2) or (3). All of our pre-licensed professionals and interns are supervised by both licensed therapists at Eugene Therapy as well as PhD level professors at the University of Oregon.

The University of Oregon's College of Education is routinely ranked as one of the best in the nation. Several of Eugene Therapy's licensed therapists are graduates of and now guest lecturers and adjunct instructors in the very same program.

Make an appointment for therapy today

View our Graduate Intern Therapist Maira Birrueta, MS

View our Graduate Intern Therapist Anna Gularte

View our Graduate Intern Therapist Marina Parker

Do you offer online counseling? How does it work?Go back to the questions

Yes. We offer online counseling services anywhere within the State of Oregon.

For security purposes, we use a (256-bit) encrypted software platform to ensure complete confidentiality. In some cases, insurance may not cover this service, however we are happy to do a benefit check for your specific plan. Our office also offers private pay rates between $100-$300 based on need. During the session, our therapist is located in a private therapy office (the same offices we use for traditional counseling sessions).

We will NOT provide online counseling if you: are experiencing suicidal thoughts, thoughts of self-harm or harming others, have substance abuse issues, are experiencing domestic violence, or are in the midst of an acute crisis.

Please contact our intake coordinator at 541-868-2004 ext1 with any additional questions.

Do you accept credit cards?Go back to the questions

Yes. We accept MasterCard, Visa, and most health savings account (HSA) cards which we keep on file and run at the time of service. We are no longer able to accept personal checks or cash.

How do you work with people from diverse backgrounds?Go back to the questions

We value diversity and believe that all people have the right to be free from discrimination and oppression. Our practitioners are experienced and trained to provide sensitive, appropriate, and effective therapy that considers each person's culture, ethnic background, religious and spiritual beliefs, gender, sexual identity, age, and socioeconomic status, as well as issues of disability, mental or physical illness, or discrimination. We also recognize that we are not experts at every existing culture or subgroup, and take time to educate ourselves and learn what we need to in order to serve each client.

Do you have weekend and evening hours?Go back to the questions

Yes. We have office hours at our Hult Plaza Building location Monday through Saturday. Select providers can see clients as early as 8:00 AM, and as late as 7:00 PM weekdays, by appointment. Our Saturday hours vary by provider, but are typically 8:00 AM to 1:00 PM. We also offer convenient lunch hour appointments.

What is your cancellation policy?Go back to the questions

Therapy requires an ongoing commitment to creating lasting change. Best results are achieved through consistent (usually weekly) appointments with your therapist.

When you make an appointment you are reserving that time for yourself. We make every effort to schedule a time that will be convenient to your schedule. If you cancel an appointment with more than 24 hours notice, this provides us time to fill the space, and you will not be charged. However, if you cancel an appointment with less than 24 hours "Business Day" notice (or no notice), you will be charged a $100 fee for the missed appointment (insurance will not be billed for missed sessions. Monday appointments must be canceled on the preceding Friday. We do not accept cancellation calls over weekends or holidays for the following day). Finally, please note that appointments that start late will on most occasions end on time.

How do I get my child into treatment?Go back to the questions

Several of our practitioners specialize in the treatment of children. Our intake coordinator can help you find the best match for your child.

We require that at least one custodial parent present at the initial visit and that both custodial parents complete intake paperwork. In the event of a custody decree resulting in only one parent having legal custody of the child, that parent must provide a copy of the decree signed by a judge before treatment of a minor can begin.

We understand that this is an inconvenience, and that most step-parents play an integral part in the child rearing process. However a custodial parent has to be present at the initial visit. Of course step-parents are always welcome to bring the minor patient to the appointment as long as the custodial parent has signed a consent form and presented for the first session.

How do I get my prescription refilled?Go back to the questions

It is the policy of your psychiatric provider to provide her patients with enough medication to last until your next appointment.

If you are prescribed medication, it is important to take your medication according to your prescriber's instructions. Do not risk running out. For routine prescription refills, please CONTACT YOUR PHARMACY AND MAKE YOUR REQUEST AT LEAST 5 (FIVE) BUSINESS DAYS prior to the expiration of the prescription. Your pharmacy will fax your psychiatric provider with a refill authorization request (our fax # is 541-868-2003). Once the pharmacy has contacted your psychiatric provider, she needs 48 to 72 hours to process your refill. Because of the volume of requests received each day, this office cannot personally call you to let you know that your prescription has been refilled. Simply check with your pharmacist at the end of the business day for the status.

Patients not seen in the past 3 months may be asked to schedule an office appointment prior to a medication being refilled. Your psychiatric provider has the right to decline any refill request until you are seen. Medications will not be refilled on the weekends, holidays or after hours.

If prior authorization is required, your psychiatric provider will respond to the request from your insurance company. These requests can take up to 2 weeks to process by your insurance company. Neither your psychiatric provider nor Eugene Therapy LLC are responsible for your insurance company’s decision to pay for your medication.

Schedule 2 controlled substance medications cannot be called in and require a scheduled appointment and a new written prescription from your prescriber.

What is your emergency policy?Go back to the questions

We are not available on-call and do not keep emergency hours. In order to provide consistently good service to our clients, we set limits on availability. We will always try to return phone calls or emails within a few hours when possible, however, for true emergencies, such as contemplating suicide, we advise people to call 911, or the Whitebird Crisis Center at 541-687-4000 or go to their nearest emergency room for safety, and ensure they get immediate attention.